If you need any help please take a look at our most frequently asked questions.
How do I use my discount code?
Please make sure you type your code into the appropriate box when you check out, and click “Apply" to apply it to your order. Unfortunately, if it is not applied at this point, we cannot apply it to the same order later on, although you may be able to use it on a subsequent order.
Can I amend my order?
If you wish to amend your order once it has been submitted please email us at email@example.com and we will do our best to accommodate your request.
I am having problems accessing or buying from your website.
If you are experiencing problems with our website then please get in touch via email at firstname.lastname@example.org
I have seen a product but it no longer seems to be in stock.
At Uskees we like to keep our ranges fresh and exciting which means that sometimes we do not re-stock all our product lines. We do however keep the majority of our products continually in stock so if you see a product that does not appear to be available in your size, it is always best to email us at email@example.com and we can tell you if your item will be re-stocked or help you find a very similar item.
Do you deliver to PO Boxes and the BFPO?
Yes, we will happily deliver your Uskees to a PO Box or to the British Forces Post Office.
Will I be charged customs and import charges?
If your country is subject to any customs or import duties then these are applied once the parcel reaches its destination country - this is the responsibility of the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so you may want to contact your local customs office for further information.
Has my order been shipped yet?
We aim to dispatch your order within 1 working day. As soon as your order has been processed and dispatched you will receive an email to confirm that your Uskees are on their way. They should then be delivered within the timescale that we advertise on our Shipping Page.
I have received a faulty item.
We want all our customers to love their Uskees products, so if there’s a fault or issue with any received item, please let us know straight away by contacting us via email at firstname.lastname@example.org. To help us resolve any issues as quickly as possible, please include as many details as possible about the order and the problem.
I have received an incorrect item in my order or something is missing.
We aim to ensure this never happens, but every once in a blue moon a gremlin appears in the system. If you receive an incorrect item, or something is missing from your order, please let us know straight away by contacting us via email at email@example.com , and we’ll have it sorted in no time.
What if I don't like my Uskees?
If for any reason you’re not in love with your Uskees product, you can send them back to us, no problem. All of our products come with a hassle-free return policy, so please see our Returns Page for more information. Please be aware that your Uskees products must be returned to us in the same condition as you received them or we won't be able to process a refund/exchange for you.
Do you do exchanges?
If you’d like to exchange your Uskees product for something else, then please return the original order to us with a note explaining the new product request.
An item can only be swapped for the same product in a different size/colour, or a different product at the same price.
Please contact us at firstname.lastname@example.org should you have any problems.
Have you received my returned goods?
As soon as we receive your returned Uskees product, we will process your return/exchange as soon as possible. We will email you to let you know once this has been done, but if you have any concerns please do not hesitate to contact us at email@example.com