Dear Customer
Thank you for sharing your experience with our wool hat. We sincerely apologize for any disappointment or inconvenience you may have encountered.
We understand your concerns regarding the texture and durability of the hat. As our hat is made from 100% wool without any added synthetic fibers, it may indeed feel coarse and less elastic compared to hats blended with acrylic or elastane. The natural properties of wool can result in a slightly rough texture and less structure, especially when it's not mixed with other materials.
Regarding the issue of maintaining shape, wool hats without synthetic components may indeed require some time to mold to the wearer's head shape, as wool has a tendency to conform over time. However, we apologize if this process did not meet your expectations.
Your feedback is invaluable to us, and we will certainly take it into consideration as we continually strive to enhance the quality and comfort of our products. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Kind regards
Uskees