What is the difference between the shirts and jackets?

Workshirt : Designed to fit as a traditional shirt, layer with a t-shirt in your normal size. Smock : Loose cut to allow for layering, buy your normal size for a comfortable fit. Overshirt : Designed to be worn as a traditional overshirt, buy your normal size and it should fit comfortably over a sweatshirt or multiple layers. Jacket : Buy your normal size and you will find that this garment sits comfortably over many layers providing a nice box silhouette. Blazer : Cut loose to allow room for layering and for general day-to-day, wear buttoned up.

I am having problems accessing or buying from your website.

If you are experiencing problems with our website then please get in touch via email at info@uskees.com

I have seen a product but it no longer seems to be in stock.

At Uskees we like to keep our ranges fresh and exciting which means that sometimes we do not re-stock all our product lines. We do however keep the majority of our products continually in stock so if you see a product that does not appear to be available in your size, it is always best to email us at info@uskees.com and we can tell you if your item will be re-stocked or help you find a very similar item.

Will I be charged customs and import charges?

For delivery to a destination within the European Union (EU) we will pay the duty on this delivery (delivered Duty Paid) so the price you see is the price you pay! For other countries (non EU) which are subject to any customs or import duties then these are applied once the parcel reaches its destination country - this is the responsibility of the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so you may want to contact your local customs office for further information.

Has my order been shipped yet?

We aim to dispatch your order within 1 working day. As soon as your order has been processed and dispatched you will receive an email to confirm that your Uskees are on their way. They should then be delivered within the timescale that we advertise on our Shipping page.

I have received a faulty item.

We want all our customers to love their Uskees products, so if there’s a fault or issue with any received item, please let us know straight away by contacting us via email at info@uskees.com. To help us resolve any issues as quickly as possible, please include as many details as possible about the order and the problem.

I have received an incorrect item in my order or something is missing.

We aim to ensure this never happens, but every once in a blue moon a gremlin appears in the system. If you receive an incorrect item, or something is missing from your order, please let us know straight away by contacting us via email at info@uskees.com, and we’ll have it sorted in no time.

What if I don't like my Uskees?

If for any reason you’re not in love with your Uskees product, you can send them back to us, no problem. All of our products come with a hassle-free return policy, so please see our Returns Page for more information. Please be aware that your Uskees products must be returned to us in the same condition as you received them, not screwed up, damaged or dirty. If they are not received by us in good condition then we will assume that they have been worn and we won't be able to process a refund or exchange for you.

If you’d like to exchange your Uskees product for something else, then please see our Returns Page for more information.

Have you received my returned goods?

As soon as we receive your returned Uskees product, we will process your return/exchange as soon as possible. We will email you to let you know once this has been done, but if you have any concerns please do not hesitate to contact us at info@uskees.com

How does your repair service work?

All of our Uskees garments come with a free repair kit. These kits are tailored to each product, providing the appropriate materials to take care of any small repairs. If it’s more serious than that, we offer a free repair service. We’ll fix up your garment and send it back to you, ensuring that it remains essential to your life. To register your item for our free repair service simply enter your email address at the bottom of the page. For more details about how to return your garment for repair, please click here.

How does your buy back scheme work?

Of course, we want you to love your Uskees garment for a lifetime, but we understand that sometimes you just get bored of an item of clothing, or it starts to look a bit past its best. If that happens, we’d be more than happy to buy your garment back and repurpose it, just click here to find out more.

Do you do sell gift vouchers?

Yes we do. Our eGift Cards are delivered by email and contain instructions on how to redeem them at checkout.

I have a wholesale enquiry

Please contact wholesale@uskees.com

FAQs

Q: How do I use my discount code?

Please make sure you type your code into the appropriate box when you check out, and click “Apply" to apply it to your order. Unfortunately, if it is not applied at this point, we cannot apply it to the same order later on, although you may be able to use it on a subsequent order.

Q: Can I amend my order?

If you wish to amend your order once it has been submitted please email us at info@uskees.com and we will do our best to accommodate your request.

Q: Do you deliver to PO Boxes and the BFPO?

Yes, we will happily deliver your Uskees to a PO Box or to the British Forces Post Office.

For any query not covered below, please message us via our contact pages.

General

How do I use my discount code?

Enter your code into the discount box at checkout, then select “Apply". If your code isn’t applied at this point, we can’t assign it later. You can however use it for a further order.

Can I amend my order?

Yes. Contact info@uskees.com and we’ll do our best to accommodate your request.

What do I do if I can't access the site or make a purchase?

Any problems with the site, please email info@uskees.com

What do I do if the product I'm looking for is unavailable?

It’s best to email info@uskees.com. That way we can tell you if and when an item’s going to be restocked or help you find a similar item if it was a limited-edition piece. Alternatively, use the ‘notify me...’ button on the product page. This triggers an email to let you know when the item’s back in rotation.

Shipping

How will I know when my order's been shipped?

You'll get an email to confirm that your order's on the way. We aim to dispatch all orders within one working day. Please refer to our shipping pages for timescales.

Do you deliver to PO Boxes and the BFPO?

Yes. We happily deliver to any PO Box or British Forces Post Office.

Please be aware that we are unable to ship to a parcel locker or PO Box in Australia.

Will I be charged customs and import duties?

If you're based in the EU, we will cover your duty costs.

If you're based in the USA, Canada, Australia, Switzerland or Iceland your duties and taxes will be calculated at checkout. We will then deliver any items duty paid.

For the rest of the world, you will need to cover the duty costs yourself. This is because we have no control over costs applied once non-EU parcels reach their destination. Please contact your local customs office for further info.

Returns

I've either received a faulty or incorrect item, or something is missing from my order. What do I do?

Any problems like this, please contact info@uskees.com. To help us resolve the matter quickly, include as many details on the fault or issue as possible.

What if I no longer like my purchase?

You can return any unwanted items, no problem. Head to our Returns Page for details on what to do.

Do you offer exchanges on items?

Yes, you can swap your purchase for something else whether you're based in the UK or overseas. Please see our Returns Page for details.

Who pays for the return?

If you’re in the UK we offer free returns on non-sale items, and we’ll subsidise the return of anything bought in sale.

We do not offer free returns or exchanges to customers outside the UK, but to save costs, we have local returns centers that international items can be returned to.

Please see our Returns Page for details.

How long will it take to process my return?

We aim to process returns within 48 hours, but this can take longer during busy periods. You should receive any refunds within five working days. If you haven't, please contact info@uskees.com

How will I know you've received my returned goods?

We will email to let you know we’ve received any returned products. If you haven’t heard from us within five working days, please contact info@uskees.com.

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