Our repair service
If your garment is damaged and you can’t fix it yourself, we offer a free repair service. This video explains how it works:
Get in touch via email or social media to let us know about the repair needed. Sending a photo of the damage will help us process your repair quickly. We’ll then create a unique reference code for you.
You send your item to Uskees HQ. You’ll need to include details of:
- Your full name and address
- Your contact number
- The item that you are sending back
- Your repair reference number.
We’ll repair the garment for you. We return it to you, and you continue to wear it for years to come.
How we repair
All repairs are done by hand, and usually takes two weeks. We will colour match as best we can, but please note that as garments age, their colour may fade.
Sometimes we use a fabric patch on the inside of the garment, but there is no extra charge for this.
Our terms and conditions
We reserve the right to refuse to carry out repairs if a garment is returned dirty, or we believe it has been damaged deliberately.
We recommend that you return your garment using a tracked option, to ensure nothing goes missing. We accept no liability for garments that are lost in the post.
In the event that a parcel goes missing we will aim to resolve the situation as quickly and as fairly as possible. Whilst we will not be able to refund an item, we will be happy to supply you with an Uskees credit note up to the value of the garment.
If you are sending the garment back from outside of the EU, you will need to mark the parcel with ‘USED GARMENT REPAIR’. We will not accept any custom charges and the parcel will be returned to you if charges are incurred.
Our address:USED GARMENT REPAIR
P and C Retail UK Limited
Unit 8, Park Road Estate
If you have any questions please email us at firstname.lastname@example.org